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How GitHub Cleared 100K Tickets with a Custom AI-Powered Zendesk System
Initiatives
API Integration & Security
ML Classification
Analytics & Data Visualization
Microservices Architecture
GitHub turned to Andela to rapidly deploy a high-impact team of technical experts, ready to power an AI-driven support architecture of intelligent escalation, optimized support workflows, and deep code-level troubleshooting. By combining advanced technology with expert-level talent, GitHub’s support operation was reinvented from a critical bottleneck to a strategic engine for customer success and growth.
Solution
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Skills
Zendesk
Linux
Git
Bash
Golang
Ruby
ChatGPT
Splunk
Sentry
Kusto Query Language
Roles
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150
K
Top-rated, highly skilled global talent pool
66
%
Faster time to hire
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