Emotional intelligence is currently the most in-demand soft skill, especially in technology. Top companies have realized that employees with high emotional intelligence are able to thrive in the workplace because they possess excellent people skills and an ability to analyze and control situations effectively. Daniel Goleman, in his book titled “Emotional Intelligence: Why It Can Matter More Than IQ,” indicated that EI accounted for 67% of the abilities deemed necessary for superior performance in leaders, and mattered twice as much as technical expertise or IQ(Intelligence Quotient).
Emotional intelligence is the ability to recognize, understand and manage your emotions and that of others. It’s not enough to be aware of your emotions, you also need to realize how your emotions affect people around you. When you understand how people feel and what forms the basis of their decisions and actions you begin to manage relationships and influence people more effectively.
Daniel Goleman, an American psychologist, developed a framework of five elements that define emotional intelligence:
Self-Awareness: The ability to know one’s emotions, strengths, weaknesses, drives, values, and goals and recognize their impact on others while using gut feelings to guide decisions.
Self-Regulation: This involves controlling or redirecting one’s disruptive emotions and impulses and adapting to changing circumstances.
Motivation: This is utilizing emotional factors to achieve goals, enjoying the learning process and persevering in the face of obstacles.
Empathy: This involves considering other people’s feelings especially when making decisions.
Social Skills: managing relationships to move people in the desired direction.
Emotional intelligence can come naturally for some people and can also be an uphill task for others. The good news is that it can be learned and developed, just like any other skill. You can learn and improve your emotional intelligence using these strategies:
Finally, Always pay attention to details, people’s reactions, mood, preferences, and beliefs. Bear in mind that you cannot be right always and don’t hesitate to apologize when you’re wrong or have offended someone. I hope this helps your relationships a great deal and set you up for success in the workplace.
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